Oregon 30-Hour Real Estate Law Practice Test

What action should property manager Eileen take to ensure tenant satisfaction?

1. Implement stricter rules

2. Increase rent occasionally

3. Developing and maintaining tenant relationships

4. Avoid personal interactions with tenants

The correct answer is: Developing and maintaining tenant relationships

Developing and maintaining tenant relationships is crucial for ensuring tenant satisfaction. Strong relationships foster open communication, which can lead to a better understanding of tenant needs and concerns. When tenants feel that they have a responsive property manager who values their input and is willing to address issues promptly, they are more likely to be satisfied with their living situation. Building relationships also involves being approachable, addressing maintenance requests in a timely manner, and engaging with tenants to create a sense of community within the property. This can lead to higher tenant retention rates, as satisfied tenants are less likely to move out and are more inclined to recommend the property to others. In contrast, implementing stricter rules might create an environment of frustration among tenants, increasing dissatisfaction. Increasing rents without tenant benefits can lead to feelings of being undervalued, particularly if tenants are not receiving additional services or improvements in return. Similarly, avoiding personal interactions can create a sense of distance and dissatisfaction, as tenants might feel neglected or that their issues are not being taken seriously.