When modifying commercial buildings for accessibility, what should owners focus on first?

Focusing on providing accessible approaches and entrances is crucial because they are the first points of contact for individuals with disabilities. Accessible entrances ensure that people can enter the building safely and easily, which is foundational to overall accessibility. If the approach to the building is not accessible, then any other modifications, like elevators or restrooms, become irrelevant since individuals may not even be able to enter the premises to make use of these facilities.

In terms of compliance with regulations such as the Americans with Disabilities Act (ADA), creating an accessible approach not only aligns with best practices but also often serves as a preliminary requirement before other modifications are made. Effective accessibility planning begins with ensuring that individuals can access the building itself, which sets the groundwork for further enhancements such as restrooms and signage that improve the overall experience for all users within the space.